Website Development & Budget Optimization at Shield Title

CHALLENGE

Shield Title was facing an 8-month delay with an international developer, stalling client engagement. The project had a limited budget, and customer inquiries were clogging operations.

SOLUTION

• Took control of the project, leveraging self-service AI tools to develop a fully functional website—no external developers required.
• Stayed 40% under budget by drafting all website content in-house and adding downloadable client resources.
• Enabled customer self-service, significantly reducing the need for manual support.

RESULTS

• Completed the project ahead of schedule and under budget.
• Increased client engagement by 30% through streamlined access to information.
• Reduced daily customer inquiries by 2+ calls, freeing up staff for strategic tasks.

TAKEAWAY

Demonstrated the ability to optimize operations through innovative, cost-effective solutions while driving measurable results.